Privacy Policy

1. Information We Collect

At Termas Solares, we collect information you provide directly to us, such as when you request a service, contact us, or complete a form on our website sunelexenergy.com.

This information may include:

• Full name and contact details (email, phone, address).
• Information related to your property for quoting installation or maintenance services.
• Records of communication and correspondence.

We do not collect sensitive financial information through our website.

2. Use of Information

We use the personal information we collect for the following purposes:

• To provide, schedule, and manage our solar water heater installation and maintenance services.
• To respond to your inquiries, requests, and provide you with technical support.
• To send relevant information about our services, scheduled maintenance, or changes to our policies.
• To improve the security and functionality of our website and services.

3. Data Protection

We implement technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Access to your information is restricted only to our authorized personnel and service providers who need to know such information to operate our business.

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

4. Disclosure to Third Parties

We do not sell, trade, or transfer your personal information to unaffiliated third parties, except under the following circumstances:

• When necessary to comply with the law, a court order, or legal process.
• To protect our rights, property, or safety, as well as those of our customers or others.
• With trusted service providers who assist us in our operations (e.g., payment processing, IT support) and who are contractually obligated to maintain the confidentiality of the information.

5. Your Rights

You have the right to:

• Access the personal information we have about you.
• Request the correction of inaccurate or incomplete data.
• Request the deletion of your personal data, subject to certain legal obligations.
• Object to the processing of your data for direct marketing purposes.

To exercise these rights, you can contact us at privacidad@sunelexenergy.com.

6. Changes to This Policy

We may update our Privacy Policy occasionally. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We recommend reviewing this policy periodically to stay informed about how we protect your information.