Terms and Conditions of Use

1. Acceptance of Terms

By accessing and using the website sunelexenergy.com, you agree to comply with and be bound by these Terms and Conditions of Use, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

These terms apply to all services offered by Termas Solares, including the installation, cleaning of thermal panels, pipe inspection, and valve replacement for domestic water heaters in Arequipa.

2. Service Description

Termas Solares is a local company in Arequipa dedicated to the service of installation and technical maintenance of solar water heaters and water heaters for residential areas.

• Professional cleaning of thermal panels.
• Inspection and maintenance of system pipes.
• Replacement of valves and components for water heaters.
• Scheduled and emergency services in the metropolitan area of Arequipa.

3. Customer Rights and Obligations

Customer Obligations:

• Provide safe and complete access to the equipment and work area for our technical personnel.
• Disclose any pre-existing conditions or known damage in the solar water heater system.
• Make payment for contracted services according to the agreed quotation and established deadlines.

Customer Rights:

• Receive professional and quality service, performed by trained technicians.
• Obtain a clear and detailed quotation before any work is performed.
• Request a warranty for installation or repair work performed, according to our warranty policy.

4. Limitations of Liability

Termas Solares will not be liable for damages or losses arising from:

• Undeclared pre-existing conditions in the customer's equipment.
• Force majeure or events beyond our reasonable control that prevent the execution of the service.
• Misuse, unauthorized modification, or incorrect handling of the solar water heater system by the customer or third parties after our intervention.

Our services are intended exclusively for domestic and residential use in water heater and solar water heater systems. We are not responsible for use in industrial or commercial applications not specified in the contract.

5. Modifications and Contact

We reserve the right to modify these Terms and Conditions at any time. Changes will be published on this page with the corresponding update date.

For any inquiries related to these terms, you can contact us at legal@sunelexenergy.com or by visiting our contact page.